Senior Key Account Manager

Job Title: Senior Manager E-commerce

Job Type: Permanent

Full-time Function: Sales

Business: Godrej Pet Care

About Godrej Industries Group (GIG) At the Godrej Industries Group, we are privileged to serve over 1\.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries.

Read more: www.godrejindustries.com

Introducing Godrej Pet Care: A New Chapter in the Pet Foods Industry

We are excited to announce the launch of Godrej Pet Care (GPC), a 100% subsidiary of Godrej Consumer Products Limited, that’s set to make a mark in the thriving pet food industry. The pet food industry is already standing tall as a ₹5,000 crore category and poised for robust double-digit growth in the coming decades. Backed by the legacy and expertise of Godrej Agrovet (GAVL)—India’s market leader in animal feed—we bring deep insights into pet food R\&D, along with a strong competitive edge in supply chain management. With a substantial investment of ₹500 crore over the next five years, Godrej Pet Care is being built from the ground up, embodying the high commitment and vast resources of Godrej, but with the nimbleness and drive of a startup. We are confident that by the end of this period, GPC will be cash flow positive, paving the way for sustained growth and success in this burgeoning sector.

Join us as we embark on this exciting journey to create something truly special in the world of pet care!

Read More: www.godrejpetcare.com

Role Overview

Godrej Pet Care is on a mission to redefine pet parenting in India—and e-commerce is at the heart of this journey.

As a Key Account Manager – E-commerce, you will be driving the next wave of growth across marketplaces. This role goes beyond traditional account management—you will own the digital shelf, growth levers, consumer funnel, and platform partnerships, ensuring our brands win where today’s pet parents are shopping the most: online. If you thrive in a fast-paced, high-ownership environment and love blending data, creativity, and commercial acumen, this role is for you.

Key Responsibilities :

1\. E-commerce Strategy \& Business Planning

• Co-create e-commerce channel strategy aligned to brand growth ambitions.

• Build and drive Annual Operating Plans (AOP) for each platform with clear inputs on traffic, conversion, and basket size.

• Lead Joint Business Plans (JBP) with key e-commerce partners, unlocking growth through visibility, assortment, and activations.

2\. Digital Shelf Excellence

• Ensure best-in-class product listings: content, images, A\+ content, keywords, and SEO optimization.

• Continuously improve discoverability and conversion through content experiments and keyword strategy.

• Own ratings \& reviews strategy to build trust and improve conversion.

3\. Demand Generation \& Promotions

• Plan and execute high-impact campaigns (platform events, mega sale days, brand moments).

• Drive performance marketing in collaboration with platforms (sponsored ads, display, search ads).

• Build a strong promo calendar with the right mix of offers, bundles, and innovations.

4\. Assortment \& Portfolio Expansion

• Identify assortment gaps and lead new product launches on e-commerce-first timelines.

• Drive exclusive packs, bundles, and SKUs tailored for online channels.

• Ensure seamless and timely SKU onboarding and catalogue hygiene.

5\. Supply Chain \& Availability

• Own fill rates, OSA (On-Shelf Availability), and inventory health across platforms.

• Collaborate closely with supply chain for accurate forecasting and replenishment.

• Minimize stock-outs and ensure high service levels during peak demand periods.

6\. Commercials, Claims \& Payments

• Manage platform commercials, margins, and Terms of Trade (ToT).

• Track, validate, and close promotional claims and investments.

• Ensure strong hygiene on collections, reconciliations, and ROI tracking.

7\. Partner Management \& Expansion

• Build strong, strategic relationships with key account managers at marketplaces and quick commerce players.

• Identify and onboard new-age platforms, aggregators, and sellers.

• Stay ahead of category trends, competitor moves, and platform algorithms.

8\. Data, Insights \& Continuous Improvement

• Leverage platform dashboards and analytics to drive data-backed decision-making.

• Run continuous A/B experiments across pricing, content, and promotions.

• Lead cross-functional projects to improve e-commerce capabilities and processes.

Who are we looking for?

Education:

Post Graduate degree (MBA) in Sales \& marketing from a premier B-school

Experience:

• Total experience in the range of 2 to 5 years in sales and marketing

• Prior experience as Key Account Manager (E-commerce) will be required Skills:

• The incumbent should have strong influencing, negotiation \& communication skills with ability to develop people. Should be able to create business solutions, enabling and driving

• Deep analytical and critical thinking skills, good interpersonal skills to navigate cross-functional teams

• Able to work under pressure and meet deadlines

• Proactive planning and priority setting skills

• Ability to thrive in ambiguity \& demonstrates high energy, drive \& perseverance

• Highly consumer and customer – centricity

• Someone from the good startup company will work