Senior Manager - Product Management

Job Description

About U.S. Consumer Services

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel \& Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

About U.S. Insurance

The U.S. Insurance business at American Express is a critical and differentiated component of our value proposition, delivering embedded and fee-based protection products to Consumer, Small Business, and Corporate customers. Spanning a portfolio of 20\+ products and serving tens of millions of customers, this business reflects the strength of the Amex brand – offering trusted, premium products and experiences that reinforce customer engagement and loyalty while contributing meaningfully to revenue growth.

We are at an inflection point. We are reimagining our product strategy, customer experience, and distribution model to unlock the next phase of growth. This role sits at the center of that transformation.

As a Senior Manager, you will operate with a general manager mindset – owning strategy, product direction and commercial outcomes across a broad set of priorities. You will be expected to think holistically about the business, identify the most critical opportunities to drive growth and lead initiatives from concept through execution. This is not a narrowly defined product role; it requires a versatile leader who can move seamlessly between strategy, product development, partner engagement and P\&L ownership.

The ideal candidate is both a builder and strategist, someone who thrives in ambiguity, brings structure to complex problems, and is equally comfortable setting direction and driving delivery. You will play a key role in shaping the future of the business, working across a diverse set of internal and external partners to define and execute against a bold growth agenda.

Responsibilities

• Evaluate and advance strategic pathways to grow the business
• Own strategic evaluations of key opportunities to scale growth, synthesize findings into a senior leadership-ready recommendation, and own product delivery for chosen path. Delivery will include close partnership with Technology and cross-functional teams to build 0 -\>1 solutions.
• Operate with full visibility into the product P\&L, identifying and pulling key levers to drive sustainable revenue growth and profitability
• Ensure a strong understanding of the product P\&L, identifying levers to accelerate revenue growth or improve unit economics.
• Set an uncompromising bar for product quality and customer experience, ensuring solutions are clearly differentiated and valued by customers.
• Build alignment and influence across senior stakeholders, synthesizing complex inputs into clear, actionable recommendations

Qualifications

• Demonstrated experience in product management, strategy, or related discipline, with a track record of driving measurable business impact
• Proven ability to lead complex, ambiguous initiatives and translate strategy into execution at scale
• Strong general management orientation, with comfort operating across strategy, product, commercial, and operational dimensions
• Exceptional analytical and structured problem-solving skills, with the ability to connect insights to business outcomes
• Ability to influence and collaborate across a broad set of stakeholders, including senior leaders and external partners
• Excellent communication skills, with experience distilling complex topics into clear narratives for executive audiences
• Intellectual curiosity and a willingness to learn and operate in a complex, regulated space

This is a unique opportunity to help define the future of a high-potential business within American Express. We are looking for a leader who brings both strategic rigor and a bias for action, someone willing to take on broad responsibility and drive meaningful enterprise impact.

We encourage applicants that feel they may be a great fit to apply, even if they do not meet 100% of the criteria mentioned above.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20\+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.