Senior Project Manager

About Mediatropy

Mediatropy is an independent award-winning full service Digital Agency with over 70 people across offices in Singapore, Indonesia, Vietnam, Thailand, Malaysia, Philippines, Hong Kong and Dubai. We provide full marketing service (Strategy, Creative Content, Web Development, Paid Media, Data \& Analytics, SEO/SEM and Social) to a diversified clientele, specialising in anything from hospitality, F\&B, education to financial services. We are passionate about cultures, work life balance, craft elevation and a strong dose of personal development.

Job Description

As a Senior Project Manager at Mediatropy, you will be a key driver of client success and operational excellence across a portfolio of high-value, complex digital projects. This is a senior individual contributor and leadership role that goes beyond task management — you will own the end-to-end tech project lifecycle, contribute to business development through proposal and quotation work, and serve as a trusted strategic partner to both clients and internal stakeholders across multiple regions. You bring a deep understanding of the digital agency ecosystem, a calm head under pressure, and the ability to harness AI tools to raise the bar for how your team operates. If you thrive in fast-paced, multinational environments and want to shape delivery excellence at a regional agency, we want to hear from you.

Key Responsibilities

Business Acumen \& Commercial Management

• Manage the P\&L for your project portfolio, maintaining healthy margins and proactively flagging commercial risks to leadership.
• Lead the development of tech proposals, quotations, and scope-of-work documents in partnership with the Project Director, Business Development and Account Management teams.
• Oversee large-scale, multi-workstream projects with minimal supervision, making sound decisions independently while keeping leadership appropriately informed.
• Identify and pursue upsell and cross-sell opportunities within existing client accounts, contributing to agency revenue growth.

Project Planning \& Delivery

• Develop and maintain comprehensive project plans including timelines, milestones, risk management, resources burn rate and allocation across concurrent engagements.
• Collaborate with cross-functional teams to define and lock in profitable project scope, objectives, and success metrics from the outset.
• Proactively manage scope creep, escalation pathways, and project risks with clear mitigation strategies.
• Ensure all deliverables meet quality standards and are shipped on time and within budget.

Stakeholder Management

• Be an effective strategic technical consultant to clients.
• Build and maintain strong working relationships with senior client stakeholders, internal leadership, and cross-regional team members.
• Navigate complex stakeholder dynamics with confidence — managing expectations, resolving conflicts, and aligning diverse parties toward shared outcomes.
• Lead regular status reviews, executive briefings, and strategic planning sessions with both client and internal stakeholders.
• Act as a solution-oriented partner: when challenges arise, you come to the table with strategic options, not just problems.

Digital Agency Lifecycle \& Cross-Functional Collaboration

• Demonstrate a holistic understanding of the digital agency model — from strategy and creative through to development, performance, and analytics — and how each function contributes to client outcomes.
• Serve as the connective tissue across departments, ensuring teams are aligned and working in an integrated rather than siloed fashion.
• Partnering with UIUX, Creative, SEO/GEO, Paid Media, and Analytics leads to shape delivery approaches that leverage the best of the agency's capabilities.
• Contribute to internal process improvement, tooling decisions, and capability-building initiatives that elevate agency-wide delivery standards.

Client Servicing \& Relationship Development

• Serve as the primary and most trusted point of contact for senior clients, cultivating relationships that go beyond transactional email exchanges.
• Invest in understanding each client's business, industry landscape, and strategic priorities so you can anticipate their needs before they articulate them.
• Represent Mediatropy with professionalism and warmth across all touchpoints — in-person meetings, workshops, presentations, and day-to-day communication.
• Drive client satisfaction and retention by consistently delivering value and demonstrating genuine partnership.

AI Skillset \& Workflow Innovation

• Go beyond using AI as a chatbot — actively leverage tools such as Claude Code, GitHub Copilot/Codex, and other AI-native platforms to automate repetitive admin tasks and streamline project workflows.
• Identify and implement AI-driven improvements across reporting, documentation, briefing, scheduling, and client communication processes.
• Champion a culture of experimentation and efficiency within the Tech team, sharing learnings and building internal best practices around AI-augmented ways of working.
• Stay current with developments in AI tooling relevant to project management and digital delivery, and proactively advocate for adoption where it drives real impact.

Qualifications \& Requirements

Experience

• Minimum 8–10 years of project management experience, with at least 5 years in a digital agency environment.
• Experience in developing tech or digital proposals, quotations and leading complex conversations with senior level clients on budget, strategic directions, contract negotiation is strongly preferred.
• Demonstrated track record of owning P\&L and delivering large-scale, complex tech projects independently.
• Exceptional verbal and written communication skills, with the ability to deliver impactful presentations or workshops independently.

Stakeholder \& Client Management

• Proven ability to manage and influence senior stakeholders — both client-side and internal — across different cultures, time zones, and functions.
• Confident communicator who can hold a room, navigate difficult conversations, and build lasting trust.

Digital \& Technical Knowledge

• Solid working knowledge of digital project types including website development, CMS platforms, mobile application, SaaS, digital campaigns and marketing automation.
• Familiarity with project management methodologies (Agile, Scrum, Waterfall) and the ability to apply them pragmatically to each engagement.
• Proficiency in project management tools such as Jira, Asana, Notion, or equivalent.

AI Fluency

• Hands-on experience with AI tools beyond conversational chatbots — e.g., Claude Code, Codex, or equivalent platforms used for workflow automation or prototyping.
• Comfortable experimenting with, evaluating, and operationalising new AI tools in a professional agency context.

Soft Skills

• Composed and solutions-focused under pressure — you remain calm, clear, and effective in fast-moving or ambiguous situations.
• Strong interpersonal skills with the ability to forge genuine relationships with colleagues, clients, and partners across different cultures and regions.
• Self-starter with strong organisational skills and the ability to manage multiple high-priority workstreams simultaneously without dropping the ball.
• Display a thirst for personal growth and development.

Benefits

• Opportunity to own strategic client relationships and shape delivery across a diverse regional portfolio.
• Involvement in internal innovation initiatives, including AI tooling and workflow transformation.
• Flexible work schedule and hybrid work options.
• Collaborative and inclusive work environment with a strong agency culture.
• Strong culture of work-life balance and continuous personal development.
• Generous annual leave days for employees in markets with fewer public holidays.
• Health and dental insurance for employees in certain markets.
• Options to Work from Abroad after probation.