ServiceNow Business Analyst

Deloitte provides Technology \& Transformation services to nearly 90% of the Fortune Global 500® and thousands of private companies. Technology \& Transformation services cover world class and innovative technology development \& implementation and architecture design \& technology strategy. Deloitte also has Audit \& Assurance, Strategy, Risk \& Transactions and Tax \& Legal services.

Building on its 180-plus year history, Deloitte spans more than 150 countries and territories. Our more than 470,000 professionals deliver measurable and lasting results that help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world.

Our organization has grown tremendously in both scale and capabilities, yet our shared culture and mission -to make an impact that matters- remains unchanged. This is evident not only in Deloitte’s work for clients, but also in our WorldClass ambition, our WorldClimate initiative and our ALL IN diversity and inclusion.

ServiceNow is a cloud-based platform-as-a-service (PaaS) that automates enterprise workflows, connecting disparate departments (IT, HR, Customer Service) into a single unified system. It acts as a digital workflow manager, moving manual, spreadsheet-driven processes to automated workflows, often called the "Now Platform".

Details can be found on our website: ServiceNow \| Deloitte Global

We are looking for a ServiceNow Business Analyst to help drive digital workflow transformation across IT and business functions. In this role, you will work closely with stakeholders, process owners, developers, and architects to gather requirements, optimize workflows, and support ServiceNow platform initiatives.

Job Description

• Support implementation and enhancement of ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.)
• Map and improve business processes and workflows
• Gather, analyze, and document business requirements for ServiceNow initiatives
• Translate business needs into functional specifications and user stories
• Collaborate with ServiceNow developers, architects, QA, and project managers
• Participate in Agile ceremonies including backlog grooming and sprint planning
• Support UAT testing, training, and change management activities
• Maintain documentation including process flows, BRDs, and functional designs
• Ensure solutions align with business goals and platform best practices
• Conduct workshops with stakeholders and process owners

That's where you're strong

• Advanced studies in the field of engineering, computer science, mathematics or a comparable course with good results,
• High level speaking and writing of English is a must
• Previous experience in the IT environment would be an advantage,
• Confident demeanor and high communication, presentation and team skills,
• Business management expertise and interest in information technology,
• Ability to think analytically and develop solution concepts, you have an independent and structured way of working,
• Strong team orientation and enjoy working on national and international consulting projects in flexible environments.