Shop Foreman-Mercedes-Benz Grapevine

Overview:

For over 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Mercedes-Benz Grapevine a truly special place!

We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.

EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!

• Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
• Dental
• Vision
• FREE Company Paid Life Insurance
• FREE Employee Assistance Program Support for all employees
• 401K Retirement Plan
• Paid Holidays/Vacation/Paid Time Off

Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg. Who is Avondale Group? A career at Avondale

Responsibilities:

Our Avondale Mercedes-Benz Grapevine Shop Foreman's primary goal is to ensure an elevated client experience while creating client advocates. The Shop Foreman also ensures the quality repair and servicing of client vehicles while maintaining high productivity. Responsibilities:* Assists technicians by providing technical information derived through the study of manuals and bulletins, training, communications with factory service representatives, and hands-on experience

• Maximizes training opportunities for technicians through on-the-job training program
• Interacts with factory representatives for both training and problem solving
• Maintains shop equipment, coordinating repairs, and advises management of new equipment needs
• Reviews the results of technicians performing unfamiliar diagnosis procedures
• Diagnoses and test drives vehicles when the service lane activity is high
• Assists Assistant Service Managers (ASMs) with diagnosis requirements when needed
• Administrates pay for technical staff in cooperation with the payroll department
• Meets with team leaders, reviewing group performance, contributing to goals, and addressing management and administrative issues
• Authorizes warranty repairs
• Supervises facility maintenance ensuring cleanliness and shop safety
• Administers quality control inspections on vehicles requiring major repairs, new vehicles brought in for service within six months of its delivery date, or having work performed by a technician who is unfamiliar with repair operations made to vehicle
• Ensures compliance with OSHA regulations, procedures and requirements
• Monitors time card system, designing work schedules, and administering instructions or reprimands as needed
• Assists in the recruitment of technicians
• Monitors manufacturer's technical certification program, ensuring that technicians have the opportunity to qualify through the highest possible scores
• Conducts annual performance reviews
• Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction
• Knows and understands the Avondale and Information Security Policies, and adhere to the requirements

Qualifications:

EDUCATION and/or EXPERIENCE

High school diploma or GED; and six months to one-year related experience and/or training; or

equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)

Operator's Driver's License (must be insurable)

PHYSICAL DEMANDS The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 100 pounds.