Solutions Engineer

Company Description

Lance (YC W26) develops autonomous AI agents that handle calls, close sales, and manage operations, enabling your team to focus on providing excellent guest experiences. Trusted by leading hotel groups across the U.S., Lance supports 50\+ hotels with brands like Marriott, Hilton, and Hyatt. Using advanced Computer Use Agent technology, Lance agents integrate seamlessly with existing hotel software to make real-time decisions and efficiently manage complex tasks.

Role Description

This is a full-time, on-site Solutions Engineer role based in San Francisco, CA. The Solutions Engineer will be responsible for collaborating with clients and internal teams to implement and integrate Lance's AI solutions. Daily tasks include developing software to facilitate seamless integrations, providing expert consulting to address client needs, supporting presales efforts, and ensuring the success of deployments through effective technical solutions.

Qualifications

• Work 996 In-Person San Francisco
• Proficiency in Software Development and experience with system integrations
• Background in Consulting and problem-solving to address client requirements
• Strong communication skills in Sales and Presales, with a focus on technical demonstrations
• Experience with customizing and automating technical solutions for complex software systems
• Excellent troubleshooting and customer engagement skills
• Familiarity with hospitality industry software and AI technologies is a plus
• Bachelor’s degree in Computer Science, Engineering, or a related field

Total Compensation

$100,000 - $140,000 Cash \+ Equity \+ Bonus