Technical Client Manager

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.

Why Secur-Serv?

Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

• We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
• Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
• Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
• Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250\.

This is a remote, work-from-home position covering a specific territory, and we are searching for a qualified candidate who live in the Dallas - Fort Worth metroplex.

POSITION SUMMARY

The Technical Client Manager also known as Technical Account Manager will serve as a strategic and technical advisor to our customers, ensuring they receive maximum value from our solutions while aligning their technology needs with their business goals. And will work cross-functionally with engineering, support, and sales teams to deliver proactive guidance, identify opportunities for improvement, and foster strong, long-term partnerships.

ESSENTIAL RESPONSIBILITIES

• Collaborate with solution architects and onboarding teams to assess customer environments and create a Strategic Technology Roadmap, used to guide ongoing engagement and Strategic Business Reviews (SBRs).
• Participate in technical kickoff meetings for new client onboardings, ensuring clear alignment on scope, expectations, and service plans.
• Continuously monitor customer IT environments to identify and communicate security vulnerabilities and operational risks.
• Act as a primary escalation point for service-related issues, advocating for customer needs internally while maintaining trusted advisor status.
• Coordinate closely with Support and Professional Services to oversee implementations, resolve technical challenges, and deliver exceptional post-sales support.
• Manage and execute the service plan implementation schedule, ensuring all deliverables are met on time and to the customer’s expectations.
• Build and maintain executive-level relationships, articulating technical concepts and strategic initiatives to C-level stakeholders.
• Generate and analyze service performance reports to drive business reviews and proactive account planning.
• Champion customer satisfaction through responsive communication, issue resolution, and continuous engagement strategies.
• Maintain detailed and accurate records of customer interactions, technical discussions, and action plans in the CRM system.
• Ability to travel up to 50% as business needs require.

REQUIREMENTS

Education/ Experience

• 4–6 years of experience in technical account management, IT services, solutions engineering, or a similar client-facing technical role.
• Solid experience and understanding of Cybersecurity technologies and policies
• Background in business networking, managed IT services, or enterprise-level support environments.
• Familiarity with CRM platforms and technical documentation practices.

Knowledge, Skills, and Abilities

• Proven ability to manage multiple priorities, projects, and clients simultaneously
• High level of professionalism, integrity, and self-motivation.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills, capable of translating technical topics to non-technical audiences.
• A customer-first attitude with a passion for delivering world-class service.
• Ability to develop strategic relationships and build long-term trust with clients.
• Proactive problem-solving and a continuous improvement mindset.
• Ability to grasp customers’ needs and suggest timely solutions
• Excellent verbal and written communication skills
• Excellent listening skills
• Strong Business knowledge to understand client issues
• Strong analytical and problem-solving skills

PREFERRED SKILLS/EXPERIENCE

• Bachelor's degree from a four-year college or university
• Solid technical background with hands on experience in Server, SAN, Cloud and Network Technologies

PHYSICAL \& MENTAL REQUIREMENTS

• Sit Frequently at a desk
• Frequent fine hand and finger movements (keyboard, writing, mouse movement)
• Continual close visual acuity for reading
• Hearing and Speaking for communication within and outside of company.
• May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,
• Mental Requirements – must be able to consistently:
• Learn new tasks,
• Remember Processes,
• Maintain focus,
• Complete tasks independently
• Make timely decisions in the context of a workflow,
• Ability to communicate effectively,
• Able to adhere to process protocol in a timely manner