Technical Support Engineer - Integrations

IDR is seeking a

Technical Support Engineer - Integrations

to join one of our top clients for an opportunity in Santa Clara, California. This role involves providing technical support for complex electro/mechanical equipment, software, and networked systems within a technology-driven environment. The company is a leader in innovating integrated solutions across various technical domains, fostering a collaborative and customer-focused culture.

Position Overview for the Technical Support Engineer - Integrations:

• Provide technical support to field engineers, technicians, and product support personnel in diagnosing, troubleshooting, repairing, and debugging complex electronic and software systems.
• Respond to situations where first-line support has failed to isolate or fix problems in malfunctioning equipment or software.
• Report design, reliability, and maintenance issues to engineering teams for resolution.
• Analyze technical data to identify potential causes of issues and involve relevant teams to resolve complex problems.
• Develop an understanding of the company platform, cloud technologies, and troubleshooting practices to ensure successful issue resolution.

Requirements for the Technical Support Engineer - Integrations:

• Knowledge of LDAP/Active Directory, SSO, or other authentication/user management systems
• Understanding of Email troubleshooting (e.g., Office 365, Exchange)
• Knowledge of Web Services (SOAP, REST)
• Working knowledge of network troubleshooting (e.g., Ping, Telnet)
• Hands-on experience with bi-directional integrations between systems and scripting languages such as JavaScript

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25\+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.