User Experience Designer - AI Focused

Introduction

At IBM Infrastructure \& Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure \& Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your Role And Responsibilities

We’re looking for a highly experienced User Experience Designer to help define and deliver

next-generation AI-powered user experiences

for IBM Power. This role requires a designer who not only delivers exceptional design work, but also

leads UX direction, shapes best practices, and raises the bar for AI-driven design across the team

.

You will operate with a high level of autonomy and influence, driving

end-to-end design for complex, AI-enabled product experiences

. You will play a key role in defining how users interact with generative AI systems—ensuring these experiences are intuitive, trustworthy, transparent, and impactful.

A critical aspect of this role is

deep, hands-on expertise using modern AI tools, IBM Bob, Claude, CoPilot, etc as a core part of your design practice

, from ideation through validation.

You’ll join the IBM Power Design team in Austin, where we work in a hybrid environment and spend 3 days per week in office to collaborate, learn from each other, and build our design community.

What You’ll Do

• Design complex, end-to-end AI-powered user experiences, from early concept through delivery
• Define and evolve interaction patterns for generative AI, including prompts, conversational UX, copilots, and agent-based workflows
• Use our AI tools extensively to explore design concepts, generate variations, simulate user interactions, and rapidly iterate on solutions
• Translate ambiguous AI capabilities into clear, usable, and business-aligned experiences
• Partner closely with Product Management, Development and AI Subject Matter Experts to shape experiences grounded in real technical constraints and opportunities
• Drive UX strategy and design direction within your product area, influencing roadmap decisions and feature prioritization
• Facilitate workshops and design explorations that integrate AI-enabled ideation and prototyping methods
• Partner with UX Research to define and validate hypotheses, particularly in emerging AI interaction models
• Contribute to and evolve AI UX best practices, patterns, and design systems within the organization
• Elevate the team through design critiques, mentorship, and thought leadership in AI experience design
• Ensure all experiences meet high standards for usability, accessibility, trust, and responsible AI design

Portfolio Expectations

Candidates at this level are expected to demonstrate

depth, leadership, and AI-specific expertise

through their portfolio.

Portfolio Must Include

• 2–3 detailed case studies of AI-powered or AI-assisted experiences, showing:

+ Problem framing and ambiguity resolution

+ Clear articulation of AI’s role in the experience

+ Design decisions informed by user needs and AI constraints

• Evidence of designing one or more of the following:

+ Conversational interfaces (chat, copilots)

+ Prompt-driven workflows

+ Agent-based or multi-step AI systems

• Demonstration of hands-on use of modern AI tools in the design process, including:

+ Prompt examples and iteration strategy

+ How AI outputs influenced design decisions

+ Use of AI for prototyping or simulation

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

Advanced proficiency with design and prototyping tools such as Figma, strong rapid prototyping capabilities using both traditional and AI-assisted approaches.

• A strong portfolio demonstrating end-to-end ownership of complex UX projects, particularly AI-powered or generative AI experiences. Strong systems thinking and ability to define information architecture and interaction models for complex domains. Deep, applied experience using modern AI tools within the design process, including:

+ Prompt engineering and iteration

+ Prototyping conversational and agentic workflows

+ Using AI to accelerate ideation, content design, and scenario exploration

+ Proven ability to design human-centered AI experiences that balance user needs with system capabilities and limitations

+ Experience designing for AI interaction paradigms (chat, copilots, agents, prompt-driven interfaces, multimodal interactions) Experience working in close partnership with cross-functional teams including AI, Development and Product Managers.

Deep understanding of AI UX principles including transparency, explainability, trust, and ethical design. Excellent storytelling and communication skills with the ability to clearly articulate design rationale to senior stakeholders.

Preferred Technical And Professional Experience

• Experience designing agentic AI systems, multi-step workflows, or decision-support experiences
• Advanced knowledge of modern AI design patterns, including system prompt structuring, response shaping, and evaluation techniques
• Experience defining or contributing to AI design guidelines or frameworks
• Familiarity with responsible AI practices, including bias mitigation and ethical considerations
• Experience operating in large-scale enterprise design systems
• Bachelor’s or Master’s degree in Design, UX, or related field or equivalent professional experience.
• Track record of mentoring other designers and elevating team craft
• Strong curiosity and passion for emerging AI technologies
• Self-driven, adaptable, and comfortable navigating ambiguity in rapidly evolving spaces