User Experience Researcher

UX Researcher – Dutch/French Bilingual

Key Responsibilities

• Conduct

qualitative UX research

across all stages of the design cycle, including discovery, concept validation and evaluative research.

• Develop research plans and select the most appropriate research methods based on project objectives and user needs.
• Collaborate closely with

UX/UI Designers, Concept Designers, Product Owners and Business Analysts

within Agile project teams.

• Organize and manage user research activities, including participant recruitment, test preparation, research materials, dry runs and test logistics.
• Conduct user interviews, usability tests and other qualitative research activities, ensuring high-quality user insights.
• Analyze research findings and translate insights into

clear, actionable recommendations

for project teams and stakeholders.

• Prepare and present research reports and debrief stakeholders in a convincing and structured manner.
• Proactively identify research opportunities and introduce new research methods, frameworks and testing approaches.
• Act as a

UX Research ambassador

, promoting user research practices and helping project teams better integrate research into their delivery processes.

• Maintain and organize research documentation, insights, archives and other research assets to ensure long-term usability.

Experience Required

• 3–5 years of relevant experience in UX / User Research

, with a strong focus on qualitative research.

• Proven experience with diverse UX research methodologies such as

user interviews, usability testing, card sorting, diary studies and similar techniques

.

• Strong analytical skills with the ability to interpret research findings and translate them into clear, understandable and actionable reports.
• Experience working with stakeholders across multidisciplinary teams, with strong

stakeholder management and communication skills

.

• Experience working in a

corporate environment

is mandatory.

• Experience working in an

Agile environment

is preferred.

• Experience with unmoderated testing techniques and AI-supported research tools is an advantage.
• Experience in the

banking or financial services sector

is a plus.

• Native-level

Dutch or French is mandatory

; bilingual Dutch/French is highly preferred.

• Fluent written and spoken

English is mandatory

.

• Bachelor's/Master's degree or equivalent experience, preferably in

Psychology, Sociology, Anthropology, Human-Centred Design, Product Design or a related discipline

.

• Strong team player with a proactive, self-starting and collaborative approach.
• Able to influence stakeholders and communicate research insights effectively to both business and design teams.