User Experience Researcher II

📍 Location

Bengaluru

🚛 Department

Design \& Research

🧐 Experience

3\+ Years

About Porter

At

Porter

, we’re on a mission to

move a billion dreams

by building the most trusted, efficient, and seamless logistics platform in India. We started in 2014 with a simple vision — to transform intra-city logistics through technology. Today, Porter is a

late-stage startup

, serving millions of users across

21\+ cities

, backed by marquee investors like

Tiger Global

,

Lightrock

, and

Sequoia

.

We solve real-world problems — from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.

With a sharp focus on

user obsession, ownership, and collaboration

, we’re building a workplace where people thrive when they take bold bets, move fast, and build with empathy.

If you’re looking to work where

scale meets purpose

,

complexity fuels learning

, and

culture isn’t an afterthought

, Porter is the place.

About this Role

• 3\+ years of hands-on UX research experience, independently leading complex projects from scoping to delivery across one or more product charters.
• You'll work closely with Product and Design teams to plan and execute research at various depths and timelines — conducting in-field and remote research, synthesising findings, and socialise learnings within Porter
• This is not a supported IC role. Full outcome ownership is the expectation — from scoping the right questions, all the way through to insight implementation.

Our Expectations

🦵

0→1 Product Builds

Experience contributing research where user needs and the problem space were undefined — not just feature-level work.

🧭

Comfort with Ambiguity

Break down large, poorly-defined problems into structured, cohort-based research plans independently.

🔬

Mixed Methods Depth

Strong qualitative depth with the ability to integrate quantitative and analytics inputs into synthesis.

💪

Lead \& Own Research

Define and lead research projects end-to-end — scoping, planning, execution, synthesis, and follow-through with PMs and Designers.

🗺️

Translate Business Goals

Understand product roadmaps and metrics deeply enough to independently scope the highest-impact studies.

📊

Deliver Actionable Insights

Synthesize findings into clear reports with specific recommendations. Use storytelling and strong artefacts to drive prioritization.

💡

Insight Influence

Tailors insight communication for different stakeholder levels. Independently drives product and design decisions through research — not just informs them.

Facilitation

Facilitating workshops, reviews, discovery sessions, and brainstorms will be a very regular part of your team's work.

🤖

AI × Research

Hands-on experience using AI tools to enhance research workflows — and a clear point of view on where AI meaningfully raises the bar for quality and speed.

🎯

Ownership \& Adaptability

Delivers outcomes — not just tasks. Adjusts approach when context shifts mid-project, follows through end-to-end, and manages bandwidth trade-offs proactively.

🌱

Mentor Junior Researchers

Formally mentor researchers in your charter. Be an informal resource across the team during reviews and ad hoc conversations.

🏗️

Build the D\&R Brand

Contribute to hiring, share top learnings internally, and engage with the external research community.

Nice to have

• Some experience guiding junior researchers, even informally. A degree in Design, Psychology, or Social Sciences is a plus — work quality comes first.

Porter — Moving a Billion Dreams · porter.in