User Experience (UX) Designer

About The Company

AppFolio is a leading provider of cloud-based software solutions designed to streamline and enhance the operations of property management companies, legal firms, and other service-oriented industries. With a strong commitment to innovation, we empower our clients with intuitive, scalable, and reliable tools that facilitate efficient management, improve customer engagement, and drive business growth. Our diverse team of professionals is dedicated to fostering a collaborative and inclusive environment where creativity and technological excellence thrive. Headquartered in Santa Barbara, California, with additional offices across the United States, AppFolio prides itself on delivering exceptional value through cutting-edge technology and outstanding customer support.

About The Role

We are seeking a talented UX Designer to join our team, focusing on our Agentic AI Leasing product. In this role, you will be responsible for designing seamless, intuitive, and business-oriented cross-channel experiences that span voice, text, and web interfaces. Your primary goal will be to optimize the customer journey within the leasing domain, creating engaging conversational flows that facilitate property management interactions while allowing property managers to concentrate on meaningful connections. As part of a small, dynamic scrum team, you will work closely with Software Engineers, QA Engineers, and Product Managers to develop innovative AI-driven solutions that meet both user needs and business objectives. The ideal candidate will thrive in a highly collaborative environment, applying Agile and Lean UX methodologies to solve complex design challenges and deliver impactful user experiences.

Qualifications

• Minimum of 2 years of experience in user experience design
• Strong technical aptitude, product sense, and curiosity
• Proficiency in UX deliverables such as customer journeys, wireframes, user flows, mockups, and prototypes
• Portfolio demonstrating a comprehensive design process, creativity, and problem-solving skills
• Experience conducting user research, analyzing data, and translating insights into design improvements
• Excellent communication, collaboration, and problem-solving skills
• Knowledge of Agile UX and Lean UX methodologies
• Experience working in highly collaborative, agile environments
• Previous experience with agentic AI is highly desirable
• Technical proficiency with design tools and familiarity with design systems

Responsibilities

• Lead the design of conversational AI experiences within the leasing domain, ensuring intuitive and aligned flows that meet user and business needs
• Collaborate with Product Management on roadmaps and strategic planning, advocating for end-user needs
• Participate in Lean UX activities such as design studios and story mapping to address complex design challenges
• Engage in ongoing collaboration with engineering, QA, and product teams during each sprint, including brainstorming and review sessions
• Create wireframes, flow diagrams, mock-ups, and prototypes to effectively communicate and validate design concepts
• Facilitate user research initiatives to validate ideas, gather feedback, and conduct usability testing of the developed software
• Promote a cohesive user experience by adhering to UI patterns from our design system and participating in weekly design critiques
• Support the team with design documentation and contribute to continuous improvement of design processes

Benefits

• Competitive salary range of $104,000 to $130,000, commensurate with experience and skills
• Comprehensive health, dental, and vision insurance plans
• Flexible work arrangements, including remote options across multiple locations
• Generous paid time off and holiday leave
• Professional development opportunities and ongoing training
• Inclusive and collaborative company culture that values diversity
• Employee wellness programs and support resources

Equal Opportunity

At AppFolio, we are committed to fostering an inclusive and diverse workplace. We believe that our strength lies in our differences and that a variety of perspectives drives innovation and excellence. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other protected characteristic. We welcome applicants from all backgrounds and are dedicated to creating a welcoming environment where everyone can thrive.