User Experience Writer

UX Writer

Plano, TX/ San Antonio, TX

Fulltime

Job Description:

Must Have Technical/Functional Skills

• Content Design \& Strategy
• Planning \& Content Operations
• UX Writing \& Voice \& Tone Systems
• Conversational Design (NLP)
• Governance \& Standards
• Knowledge Management \& Documentation Scalability
• Go-to-Market Messaging \& Product Positioning
• Behavioral Economics in UX
• Cross-functional Stakeholder Facilitation
• Agile / Advanced Scrum
• HTML/CSS

Roles \& Responsibilities:

Search Engine Optimization (SEO) and content strategy

 Keyword research

 Write compelling copy that converts or compels website visitors to engage

 Facilitate UX sessions and workshops

 Provide consultation on content strategy for intranet and smaller internal ecosystems

 Provide consultation on content strategy for Knowledge Management content

 Support product management, design team members and business stakeholders

 Support other organizations, departments, and teams to create a consistent voice and tone

 Provide services during the following US business hours 8:00 AM CST to 5:00 PM CST

 Strong collaboration with a cross-functional team to build a scalable knowledge base aligned with client needs, integration techniques incorporating industry standard ServiceNow workflow