Vendor Operations Manager – Patient Centered Solutions and Connected Technologies

Overview

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences and healthcare industries. Powered by IQVIA Connected Intelligence™, the company brings together high‑quality healthcare data, healthcare‑grade AI, advanced analytics, and deep domain expertise to help customers accelerate innovation, improve patient outcomes, and advance population health worldwide. With a global workforce operating across more than 100 countries, IQVIA is committed to driving smarter healthcare for everyone, everywhere.

Patient Centered Solutions and Connected Technologies (PACT) is part of IQVIA and integrates patient‑focused scientific services with scalable technology platforms to support global clinical research. PACT combines expertise across patient experience, clinical outcomes assessment, rater training and oversight, site and study technology, and connected digital solutions to reduce operational burden, enhance data integrity, and accelerate study success.

To support our clients and uphold the strong reputation PACT is committed to building high‑performing teams that deliver scientifically rigorous, patient‑focused solutions. Team members contribute hands‑on to global clinical studies by shaping and continuously improving services that strengthen data quality, endpoint reliability, and study outcomes in a collaborative, growth‑oriented environment.

Role \& Responsibilities

The PACT Business Operations team provides centralized vendor management support to enable consistent, compliant, and efficient use of third‑party partners across clinical programs. The team oversees vendor sourcing, intake and qualification, contracting coordination, and ongoing vendor governance, partnering closely with delivery, procurement, finance, and legal teams to mitigate risk, improve operational efficiency, and support high‑quality study execution.

In this role, you will be primarily dedicated to the Cronos Rater Services team within PACT, but you will be expected to provide cross-coverage to other PACT teams as needed. Cronos Rater Services is a global team that delivers rater training, qualification, and oversight services to support high‑quality clinical outcome assessment (COA) data in clinical trials. Cronos combines clinical expertise and technology‑enabled analytics to reduce measurement risk, improve endpoint reliability, and support consistent, compliant assessment across global studies.

As a Vendor Operations Manager, Your Responsibilities Will Include

• Coordinate vendor sourcing, intake, qualification, onboarding, and offboarding in line with IQVIA policies and timelines
• Partner with Procurement, Legal, Finance, Quality, and Information Security to support contracting and risk review
• Support the vendor contracting lifecycle, including MSAs, SOWs, amendments, and renewals
• Coordinate payment setup, purchase orders, invoicing, and payment remittance, resolving issues and exceptions as needed
• Maintain accurate vendor records, documentation, and tracking to ensure audit readiness
• Provide guidance to delivery teams on vendor governance, compliance, and escalation paths
• Identify opportunities to simplify and standardize vendor processes to improve efficiency and reduce risk
• Perform regular vendor portfolio reviews to support portfolio optimization in the form of cost savings and use of internal products and services when available
• Provide cross-coverage for other Vendor Managers across PACT

Candidates Interested In Joining The Team Should Have

Required Knowledge, Skills \& Abilities

• Experience supporting end-to-end vendor management, including sourcing, onboarding, contracting coordination, payment setup and remittance, governance, and relationship management
• Ability to partner effectively with Procurement, Legal, Finance, and Quality teams
• Strong organizational skills with attention to compliance, documentation, and detail while driving tasks and initiatives to closure
• Clear communicator able to manage multiple priorities in a global environment
• Strong knowledge of Microsoft Office and other data capture and compilation tools
• Excellent written and verbal communication skills
• Strong critical thinking and analytical skills
• Competent presentation and interpersonal skills meeting the needs of all levels within the organization up to and including the Executive Management
• Ability to demonstrate and apply relevant and evolving subject matter expertise illustrating mastered understanding of process / data analysis techniques and methodologies
• Ability to successfully and quickly grasp, understand and apply various analysis techniques and methodologies
• Ability to innovatively solve problems with demonstrated success delivering desired results according to quality guidelines and timelines
• Ability to establish and maintain effective working relationships with team members, management, operations staff, clients, and executive management members

Preferred Knowledge, Skills \& Abilities

• Experience in clinical research, life sciences, or healthcare
• Familiarity with vendor management or procurement systems (e.g., Aravo, Coupa, SAP, CLM tools)
• Experience supporting audits or inspection‑ready documentation

Minimum Required Education And Experience

• Bachelor's Degree in life sciences, business, or related field or 7 years of experience in a relevant function such as clinical operations, vendor management, project management or equivalent combination of education, training, and experience
• Strong knowledge of Microsoft Office and other data capture and compilation tools
• Excellent written and verbal communication skills
• Strong attention to detail/quality control skills while driving initiatives to closure
• Strong critical thinking and analytical skills
• Competent presentation and interpersonal skills meeting the needs of all levels within the organization up to and including the Executive Management
• Ability to successfully lead, manage and motivate staff
• Ability to demonstrate and apply relevant and evolving subject matter expertise illustrating mastered understanding of process / data analysis techniques and methodologies
• Ability to successfully and quickly grasp, understand and apply various analysis techniques and methodologies
• Ability to innovatively solve problems with demonstrated success delivering desired results according to quality guidelines and timelines
• Ability to establish and maintain effective working relationships with team members, management, operations staff, clients, and executive management members

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.