WEM Partner Manager

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

As the WEM Partner Manager, your primary responsibility is to drive resale bookings and revenue through key WEM partnerships. You will be responsible for the overall success of the partnership, including partner management, reseller contracts, program activities, partner enablement, joint GTM initiatives, and driving revenue growth. This role reports to the Senior Director, Business Development and will require collaboration with Sales, SalesOps, Solution Consulting, Marketing, PS, Product Management, Finance and others.

Key Responsibilities:

• Align with Five9 Sales and key partner staff on joint customer opportunities, GTM strategy, growth opportunities, and sales pursuits
• Support special bid pricing and negotiations with partners as required.
• Enable Five9 sales and partner sales teams with cross-training of joint solutions
• Support execution of Five9 reseller contracts and amendments, SKU creation, financial tracking and other SalesOps efforts
• Engage with internal/external product and partner marketing staff to produce compelling assets and customer materials
• Partner with sales and partner marketing staff on joint event and GTM activities
• Track pipeline for assigned WEM partners and monitor overall activities toward achieving quarterly and annual bookings targets
• Engage with SalesOps and Finance to track and manage partner performance, overage/usage issues, SOW requirements, etc.

Desired Qualifications:

• 3\+ years of Contact Center (CCaaS) and/or AI experience; Understanding of these markets and key adjacent technologies
• Significant Sales, Marketing and/or Business Development experience and proficiency in engaging with partners
• Understanding and history with SaaS and/or reseller contracts; strong negotiation skills and ability to manage complex challenges (internal and external)
• Ability to travel 30% of the time for various events, conferences, meetings, etc.
• Excellent presentation and communication skills – virtual and in-person
• Ability to interface well with sales, product, marketing, and leadership staff
• Proficiency with standard business management tools (SFDC, Excel, PowerPoint, and other systems)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9\.