Location
Remote
Salary
Not specified
Type
fulltime
Posted
Today
Job Description
About The Company
PRI Global is a leading technology solutions provider dedicated to delivering innovative digital transformation services to clients worldwide. With a strong focus on web development, cloud computing, and IT consulting, PRI Global has established a reputation for excellence and reliability. Our team comprises highly skilled professionals committed to helping organizations optimize their technology infrastructure, enhance operational efficiency, and achieve their strategic goals. We pride ourselves on fostering a collaborative and inclusive work environment that encourages continuous learning and professional growth.
About The Role
We are seeking a talented WordPress Support and Development Specialist to join our team on a full-time basis. This role is primarily focused on managing WordPress hosting environments, performing maintenance tasks, and supporting ongoing client projects. The successful candidate will play a vital role in ensuring the stability, security, and performance of our clients' WordPress sites, while also engaging in project-based work such as site migrations, theme customization, and site rebuilds. This position offers an exciting opportunity to work with a dynamic team supporting US-based clients during US working hours, with a competitive salary range of 21 to 23 Lacs.
Qualifications
The ideal candidate should possess a strong technical background with proven experience in WordPress development and support. Key qualifications include:
- Extensive experience in PHP-based WordPress custom theme development, with a focus on core customization and optimization.
- Proficiency in CSS and JavaScript, with the ability to work from existing assets and implement enhancements.
- Experience managing WordPress hosting environments on Azure Linux servers, ensuring optimal performance and security.
- Knowledge of Sitefinity CMS is a strong plus, especially given ongoing migration projects.
- Familiarity with Azure DevOps workflows, including pull requests, deployment processes, and rollback strategies.
- Strong problem-solving skills and the ability to handle real-world technical scenarios effectively.
- Excellent communication skills, with a professional approach to client interactions and internal collaboration.
- Ability to document processes and technical issues clearly and thoroughly.
Responsibilities
The primary responsibilities of this role include, but are not limited to:
- Performing routine maintenance tasks on WordPress sites, including plugin and core updates, security patches, and accessibility fixes.
- Implementing content changes as requested by clients or internal teams.
- Supporting client support requests via ticketing systems like Autotask, ensuring timely and professional resolution.
- Routing support tickets to appropriate team members and maintaining clear documentation of issues and resolutions.
- Participating in client calls alongside internal team members to understand requirements and provide technical insights.
- Building trust with clients through clear, proactive, and professional communication, with the goal of eventually managing direct client relationships.
- Assisting with site migrations, including Sitefinity‑to‑WordPress transitions, theme customization, and site rebuilds.
- Contributing to multisite improvements and other project-based initiatives to enhance site functionality and performance.
- Collaborating with internal developers, SEO teams, and migration specialists to ensure seamless project execution.
Benefits
PRI Global offers a competitive salary package aligned with industry standards, along with comprehensive benefits designed to support our employees' well-being and professional development. Employees will have access to ongoing training opportunities, a collaborative work environment, and the chance to work on innovative projects with a global client base. We promote work-life balance and provide a supportive culture that values diversity, inclusion, and continuous improvement. Additional benefits include flexible working hours aligned with US time zones, opportunities for career advancement, and access to cutting-edge tools and technologies to enhance your skill set.
Equal Opportunity
PRI Global is an equal opportunity employer committed to fostering an inclusive environment for all employees. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected characteristic. We believe that diversity drives innovation and success, and we are dedicated to providing a workplace where everyone can thrive and contribute their best.
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